Contact Us

If you require any further information you can CONTACT US at any time

What shipping method does TekniStore use?

We have more shipping methods, FREE SHIPPING, Flat Rate Shipping,
Standard Shipping and Expedited Shipping. For a detailed explanation
about each shipping method, destinations and approximate delivery times,
please see our SHIPPING GUIDE

What Countries Does TekniStore Deliver to? 

We can deliver orders to most countries in the world. Goods are sent from
China by courier, and delivered direct to your door (home or company address). 
You can choose the desired shipping method available for your country at
step n. 4 of the purchase procedure

Why my order hasn't been shipped 7 days after payment?

Please verify that your payment is confirmed and none of the items are back
ordered or sold out. If the issue is still there then please contact us via Live Chat
or email to info@teknistore.com 

Is shipping include in the price?

If products are marked "free shipping", and you confirm this shipping way at step n.4
of purchase procedure, then you will do not need to pay for shipping cost.
Free shipping to the whole world.
For products without "free shipping" or if choose other shipping way, Prices vary
depending on product, location, shipping method and warehouse. You can check
the cost on every product page.

Why does my tracking show "Not Found"? Why do I see no updates
in the tracking information of my order?

The tracking information of each order is usually not updated during the first 2-3 days
after its shipment. You will be informed once the parcel arrives at a sorting center or
at the customs agency of your country. Please rest assured that a delayed update on
the tracking of your order does not usually affect its delivery.

Payment Methods Accepted

TekniStore primarily uses PayPal to process secure online payments. Through PayPal,
we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover,
bank transfer (debit card) and more other local payment method.

Can i pay COD - cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment
methods to pay for your order. 

My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1
Try to troubleshoot the item by checking the manual we provide in the package.
Often we can solve the problem for you without you needing to send anything back.
In many cases the product seems to have a problem, but it can be solved by restarting,
nstalling properly, or fixing an accessory.

Step 2
If you still have difficulties with your item especially for complicated products such as
Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed
or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us.
Provide your order number and the product code and all the steps you have tried to remedy
this issue. We will review your case to allow a return under warranty.
Don't worry, you are covered by our 1 Year guarantee.
So if the product doesn't work, we'll help you send it back to us in China to get it fixed or
if more easy we can offer spare part for fix the problem by yourself.

My product arrived faulty/damaged/different. What can I do?

You will be covered by the TekniStore 3 Days Guarantee. You can take some photos or a short
video showing the content of the package you received and send them to us by ticket. Please also
include your order number and a photo of the shipping label. We will do our best to assist you
shortly after receiving your query.

Do I need to pay import taxes and duties?

You are responsible for all import taxes and duties that may be charged when the item passes
through customs. Many countries do not charge import duties on private items below a certain
stated value. However, you may find that you have to pay taxes when goods you’ve ordered
from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. We cannot give
you advice or information about tax rates and customs charges in your country.

Can you trust TekniStore?

TekniStore holds its own inventory in secure state of the art warehouse facilities, we adhere to
exceptional quality control processes and operate an extensive Customer Support Center offering
multiple service channels. Our professional servers and website are security scanned on a daily
basis to protect you online. Shop with confidence at TekniStore.